Call center Lazada is deliberately provided as a form of company concern for its customers. This service is very important as a leading service to be used directly by customers. Although everything is done online, it can still interact directly with customers to listen to complaints or answer various questions.
Caring to take care of customers is very important because the presence of customers makes the business smoother. Loyal customers provide higher economic value so it is very important to maintain. One way is to provide fast, accurate and easy information in various ways.
The importance of the function of this call center service is realized by providing a variety of options. Such as contacting CS by live chat, phone, email and various other ways. Each has its own advantages and advantages that are certainly very easy for customers to use.
Call Center Service Function Provided by Lazadau to Customer
Lazada’s C all center is an important part of the company because its functions are needed. Companies can listen to what needs to customer complaints more easily and quickly from this one service. Without CS, the company does not develop because it has an important function for the convenience of customers.
- Answering customer calls
The CS service has the function of answering all incoming calls every day during business hours. Each of these calls is answered politely and certainly gets you the information you are looking for. Calls will be answered quickly so there is no need to wait long and although queuing is usually only a short time.
- Respond to questions and complaints
Another function of Lazada call center is to respond to various questions and complaints. Please convey questions and complaints well because the officer is not a robot. If the way to convey it is good then you can be sure that the response obtained will be much better for you.
- Provide guidance or information
CS also serves to provide guidance or information needed by customers on Lazada. For example, you have difficulty when registering then you can ask for guidance to follow the process. Information about various other things will also be provided clearly so that it can be used in using Lazada.
How to Contact CS Lazada by Phone and Email
If you really need a Lazada call center service , there is no harm in just contacting. There are two ways that can be used, namely by using a phone or sending a message via email. You can choose just one and both give a response or answer quickly.
If interested in using phone service because there are important questions to be asked. Then you can call the phone number 021 – 8064 0090 during business hours from Monday to Sunday. Please call at active hours 09.00 – 17.00, outside of that hour can not receive calls anymore.
Another way is to send an email to the official email address of the Lazada call center on the support@lazada.co.id. Write the subject briefly to make it easier to read and preferably by CS admins. Explain the information or complaints you want to convey clearly so that they are easily understood and given the best answer.
Whether using a phone or email to contact our CS both have many advantages. You can choose one of the most convenient ways to contact us. As long as it is done during working hours or active hours, it will definitely be responded to very quickly by the team.
Contact CS Lazada Via Live Chat Has Many Advantages
Contacting Lazada call center via live chat is in great demand because of the various advantages offered. Just open lazada’s official website and scrol down until you find the live chat box at the bottom right. Then just click to start the chat and find the various advantages of using this service.
- Easily accessible
Access to be able to find the live chat feature owned by Lazada is not difficult because it is available on the main page of the website. You just need to go to the official page of the website and immediately can use it. Do not have to save a phone number or open an email to send a message specifically to CS.
- Quick response
Compared to other ways to contact CS, using Live chat proved to be the fastest response. Even the response can be answered in just a matter of seconds and does not take long. So the information or complaint you want to submit can immediately get an answer without the need to waste time waiting.
- Like a regular chat.
The services provided are made like regular chat boxes and have often been used in general. So that everyone can certainly use this feature without any difficulties at all. Including new customers Lazada will also have no difficulty to get fast and accurate information.
- Free service
Using Lazada’s call center service , especially the live chat feature, you don’t have to pay anything. The service is provided free of charge, no need to use credit, no phone required and no fees whatsoever. If you don’t have to think about the extra cost just to get the information needed.
- Open 24 hours
Using the phone way to contact CS Lazada should be on business hours and not 24 hours. Meanwhile, if you take advantage of live chat opened 24 hours every day so it is guaranteed to be very easy. At any time you need information or experience obstacles can be solved right then and there.
At a Glance, Information That Customers Often Ask di CS Lazada
Various information can indeed be asked by customers when using Lazada call center services. But it must be around Lazada services or various guidelines on how to take advantage of this one marketplace. The number of questions that come in is often actually the same thing and here are the most frequently asked questions.
- How to register on Lazada
Common questions about how to register on Lazada either to be a regular user or seller. Actually, it is not difficult to process the registration because it only needs to complete the simple requirements of Lazada. Likewise, being a seller can follow the guidelines with special conditions such as ID cards and guaranteed the process is very fast.
- How to sign in to a Lazada account
Another question about how to login in the Lazada account juga is often a question padahal already registered. Difficulties like this are very common for customers who do not like to read information completely. The easiest way is to use CS services because it is guaranteed to get guidance quickly and clearly.
- How to place an order
Information that is also often asked about how to make an order or order on Lazada. Usually this question is needed by new users because of order difficulties or confused how to pay. It can also be difficult at this time to cancel orders because they want to add groceries or replace items because they are empty.
Lazada is one of the most popular and widely used marketplaces in Indonesia. The trend of shopping online turned out to have a positive and profitable impact for many parties. In order to provide convenience for customers, Lazada call center is provided to answer various needs.