Contact the PDAM Call Center when you encounter this issue
The PDAM Call Center is a mandatory service for residents. This is because the resulting water devices often have problems. PDAM itself stands for Regional Drinking Water Company. These are state-owned enterprises that regulate the distribution of water to citizens. The company has been moving for a long time and is used by the majority of citizens.
The problems faced by the inhabitants themselves can be of different types. Basically, you need to complain about the problem so that you, as a consumer, do not feel abused. However, most users do not know when what conditions should contact the service center. In fact, there are many conditions under which users have to contact him.
Among the many conditions there are some of the most urgent conditions. Under this condition, it is mandatory to contact the PDAM Call Center . The indecisive and lazy nature of communication can no longer be tolerated when this question comes. To make it clearer, here are reviews of some of the problems that require users to contact the call center.
Water does not flow normally, as usual
The first problem that requires customers to contact the call center is when water does not flow normally. As a rule, due to this condition, the flow is only a little or even absent altogether. There are a number of problems that can cause disturbances in this water flow. The first problem usually lies in the customer service pipeline.
The customer service pipe is the initial source of water flow to the consumer. If there are problems with the pipe, it will affect all consumers. By contacting the PDAM Call Center, the check can be done directly. This is because the official customer’s pipeline is located really near the head office.
In addition to the fact that the pipes are associated with the original part, they can also encounter problems in other positions. As a rule, the first problem is associated with clogging. When there is a blockage in the flow, water does not flow normally. In addition to blockages, leaks can also occur. Detecting these leaks takes quite a lot of time.
After contacting the PDAM Call Center, a team of experts will be immediately sent to solve this problem. In addition to problems, a stagnant flow of water can also be caused by technical problems. It is possible that one part of the pipe is being repaired. After contacting the CS, it will be known when the repair will be completed.
The last option, which is the biggest problem, is associated with production disruptions. As a rule, production disruptions occur due to insufficient supply of raw materials. This shortage of stocks is most often due to drought problems. However, it can also be caused by natural disasters such as floods.
In fact, the supply of raw materials will also be stagnant if the electricity in the center fails. When communicating with the PDAM Call Center on this issue, you will be aware of the problem that is happening so that you no longer feel upset without knowing the certainty. It was definitely a wise decision.
Misty and dirty conditions of running water
In addition, when the flow is abnormal, the call center should also be contacted when the water condition seems cloudy or dirty. It is clear that this is dangerous, because dirty water can cause a wide variety of diseases. While it is still safe, dirty water can also make users feel uncomfortable using it.
By contacting the PDAM Call Center, it will be explained about the reasons why gloomy conditions can occur, and when the problem will be solved. As a rule, this dirty condition will occur when previously the flow of water was stagnant. When it sways, it is most likely due to a pipe leak.
This leakage of the pipe further increases the possibility of water deposits. Deposits are definitely not clean conditions. However, this problem will not last long. If the dirty condition is indeed caused by a precipitate due to a leak, the CS will advise you to throw out the water first.
After a while, the outgoing water will become clean, as the dirty sedimentary water has run out. In fact, the problem of dirty water will be more severe if it is caused by supply agreements. Under normal conditions, the flow rate will have a standard pressure so that the entire part of the pipe is not full.
Since it is often in a non-full state, the top of the pipe is more likely to cause dirt. When the dirt has increased significantly, it will be a problem if the pressure increases. Due to the increased pressure, the top is full of dirt irrigated with water. As a result, the water is contaminated with such impurities.
When contacting the PDAM Call Center and there is a problem with this, the advice given is definitely to wait until the pipe is clean. However, cs will inform you that the waiting time for the water to be clean will be a little longer. In addition, this will also be reported when the flow returns to normal.
Costs don’t match estimates
You also need to contact the call center if the received bills are too high and exceed expectations. In fact, when the account is not suitable, there may be an error in the system and you receive a refund. However, this condition is extremely rare. As a rule, the form of this problem is just a report so that similar problems do not arise.
When contacting the PDAM call center about a mismatch in the bill, the first thing that will be clarified is related to the habit of not turning off the water tap completely. If this is done, it is possible that the drops continue to go out all night. It is clear that due to this condition, the bill can swell if it is done every day.
Therefore, after use, be sure to close the mixer. If you think that you have completely closed the mixer, the next problem is often caused by a leak in the user’s pipes. When the user’s pipe drains, the water continues to flow all the time.
As a result, the bill jumped drastically. If there is such a possibility, the CS will report it directly to the expert. Once notified, experts will come to your house and find out which parts have leaked.
However, since the notification was made after the leak occurred, the previous bills still had to be paid. This is because you do not report this problem regularly. In fact, after contacting the call center, you will be advised to regularly check the counter. The cost of the bill will always be the same as that of the counter.
You yourself already need to know how much daily use is usually carried out. If checking the number seems abnormal, it would be better if you contacted PDAM directly. With it, bad opportunities such as large price hikes will be avoided.
How to contact the Call Center
If you want to contact the call center, you must first know the number. This is because the PDAM call center number is not similar to other companies whose conditions are centralized. PDAM uses different call centers for each region. As a rule, each city has its own call center.
If you’re confused about finding a call center, you can take a look directly at the company’s social media. In each city, their own social media was created. In this way, you can contact him via short messages on social networks. As a rule, PDAM is the most active use of Twitter.
Make sure you’re using the Call Center quickly. It would be a bad experience if the problem was felt and you couldn’t do anything about it. After all, contacting the call center is not a difficult matter. In fact, your neighbor must also have his own contacts. This is how you can still contact the PDAM Call Center directly .