Package deficiency criteria should be understood correctly before consulting the JNT Call Center. There are several categories to consider and fall into a less comfortable position for customers. This is important to overcome together, although not all mistakes are in the hands of freight forwarding services.
More and more stores with online buying and selling services, the activity of shipping goods through packaging has also increased. This is very guaranteed in economic movements, but also needs to be wary of fraud or other unpleasant. Some packages are not always acceptable under the conditions they wish.
Cooperation between customers and JNT Call Centers is needed to deal with this issue. If something detrimental happens to you, never hesitate to report it directly to the authorities. As a customer, buying and selling activities are also guaranteed in accordance with applicable provisions to maintain special rights.
Understand correctly what are the harmful forms that need to be re-examined. Make this the first step to avoid fraud. Do not forget to always include a real identity that can be accounted for as a guarantee if problems arise in the future. Also pay attention to the condition and identity on the package.
Package Conditions Are Not Worth Accepting
The thing you have to confirm to the JNT Call Center is the feasibility of the package. If it is felt that it does not encounter certain irregularities during opening an item, it can be ascertained that the detrimental thing comes from someone else. Caution when opening the package is necessary. It is not uncommon for shops to ask for evidence in the form of recordings.
Usually you will be asked to make an unboxing video on the ordered goods to ensure its safety. Defects in the contents of the package are not the responsibility of the buyer when the opening process is not harmful. In full you can ask for the right of the buyer to ask for compensation.
This defect is estimated to stem from two possibilities, namely errors during packaging from the seller or lack of thoroughness during the delivery period. This can be attempted to replace it as long as there is no interference in the damage that occurs. Make sure to always be careful.
The JNT Call Center will help find the problem experienced. Where and how an item is capable of disability. If this problem is under the supervision of the delivery service with a mistake of action by the courier, of course, the replacement will be given by the service.
Unlike the mistake by the seller. Buyers are given discretion regarding goods with special defects. As per the agreement at the beginning of the purchase, the buyer can ask for compensation or delivery of the goods back. The responsible seller will certainly not run away from this case.
Do not forget to contact the seller himself. How is the provider of the goods as the main party who knows the initial condition of the goods before entering the packaging. Make sure you shop at a trusted online store to still get compensation if something detrimental is encountered.
Travel Does Not Match Receipt Records
Make sure that the goods booked through the trip are listed in the receipt number. What is already listed there should indeed be taken by a package. You are guaranteed in full by the owner of the online buying and selling store through a note of the receipt number given.
However, sometimes this triggers confusion again. Every day not a few packages fall in the warehouse. Before being sorted back according to the destination address, one by one will be separated by a specific category. Whether it is on the criteria of an item regarding its safety for transport or the location of its next destination.
Take your time to check receipts regularly. This is necessary to reduce harm later. Do not let the goods that should arrive today actually come later due to problems during the trip at every stopover place.
The existing problem can certainly be consulted directly with the JNT Call Center as the full control holder of the shipment. The package should follow the flow of travel according to receipts. If encountered irregularities immediately contact the responsible party so as not to fall into the hands of others.
Once confirmed, it will be re-examined whether there was a mistake or not. If there are indeed things that are not fun for you, of course, it will be addressed immediately so as not to disappoint its customers. The package will be returned to its previous location to be delivered back to the proper stopover.
This action is certainly beyond the responsibility of the online store owner. However, there are usually those who are willing to help overcome this problem so that the shipment still reaches its proper hands. Never hesitate to contact the JNT Call Center within the 24-hour time allocation.
Delay of Package Acceptance Schedule
The chances of a late package are very small. Each courier will work wholeheartedly while completing the task on time. However, this is still capable of happening. Whether something happened during delivery or there was an mistaken identity at the destination address.
You can contact the JNT Call Center if it has been too long, but there is no sign of acceptance. This is very important to look back. Where is the error so that it can be corrected immediately. The existence of an item is very important to guarantee.
Make sure you have included the address correctly so as not to fall on others. This often happens because the recipient gives a neighbor’s address that is easily recognizable, while he has not provided confirmation. It could be that the package is returned to its origin if the address does not match the recipient should.
Contact JNT Call Center Contact
Information media is no longer difficult to access. You can find a lot of information related to numbers or contacts to contact regarding problems in the delivery that are being experienced. Whether through a website or other social media accounts, this contact is easy to get.
One easy contact to contact is a social media account. Its use is familiar to the public. Starting from Facebook, Twitter, Instagram, to YouTube you can use it as a means of communication with delivery service providers. Communication is also widely guaranteed and unlimited.
The most effective way to do this is to ask directly through the interweaving of voices. Contact the delivery service headquarters at (021) 8066 1888. Two-way communication is monitored effectively through voicemail that is easily acceptable. Tell each complaint to be helped immediately as well as meet the point of solving the problem.
Another technology that is no less effective is the use of email as a means of communication. Take advantage of the feature in the email application that directs you to consult directly regarding problems during delivery. Address the address to the jnt.callcenter@jet.co.id by including the title related to the complaint, complaint or suggestion.
When contacting the address listed make sure you have prepared a special file. Things that should not be forgotten during the consultation are your personal data and the goods delivered. Make sure you understand exactly what needs to be prepared so as not to buy communication time.
Always keep receipt records safe. As the main guarantee of package travel before receiving the importance of the existence of receipts to fully guarantee the condition of an item. Whether the value of security or anywhere where the place to stop, this guarantee can be used as the main material to be researched with the JNT Call Center.