Batik Air Call Centre can be contacted for 24 hours
Batik Air call center is a service that helps customers get information or complaints about files.
Through the Call Center, customers can call for different purposes. Customers can request information regarding flights or file a complaint about the service received by the airline. This communication may cause the airline to obtain reciprocity of the services provided for later assessment.
Call Center staff play an important role in building good communication with customers. They must have sufficient knowledge in the field of geography, such as the route of the aircraft area to the time zone. Staff must understand the path the plane has passed and the division of time zones.
Not quite there, staff had to know the airline services and other services offered by the airline. Staff need to know in detail about the flight ticket starting at the price, how to book, how to change your departure schedule how to cancel your ticket.
The most important thing Call Center staff should master is good communication skills. Staff must be able to understand customer requests or complaints. They must also provide information or solutions in an appropriate, efficient and efficient way of speaking.
The communication skills possessed by the staff will make customers feel satisfied after a call with a batik air call centre.
About Batik Airlines
Batik Air is a subsidiary of private airline Lion Air. The subsidiary is run in the category of full service. He first worked on May 3, 2013. The first route to run was from Jakarta to Manado and Balikpapan.
Batik Air was formed by a lion air because it could not receive the rush of passenger supplements. Therefore, the company is establishing a new airline. The company brought five Boeing 737 planes to the new airline to deal with the increasing number of passengers.
The airline has flights to 59 destinations both at home and abroad. The airline reaches the islands of Kalimantan, Nusa Tengara, Maluku, Papua, Sulawesi to Sumatra. In foreign scope, including Malaysia, Singapore, Vietnam to Saudi Arabia.
Initially, it operated only ten Boeing 737–900ER aircraft. So far, it has operated a fleet of 74 aircraft. The types of aircraft owned consist of the Airbus A320-200, Boeing 737-800, Boeing 737-900ER, Boeing 737-8 and Boeing 737-9.
Although it has subsidiary status, the facilities provided are no less competitive than the parent company. One of the facilities is a batik air call center that can accept users’ complaints and provide solutions.
Services provided by Batik Air
Batik Air is classified as an outstanding airline. He has won many awards such as ISA. This award in the passenger safety standards sector was awarded by IATA in January 2016. The prize is classified as a good prize.
The next prize is the ISO standard. You received an ISO 9001:2005 license as the airline that has the best late management. As a private airline, this award proves the best management. Not all private airlines can achieve this award.
In addition to winning awards, it has a number of advantages in the services it offers. Having an economic and business class, the airline offers various facilities. Offered at low prices, the airline has TV screens, Greek and spacious luggage.
In terms of facilities and infrastructure, this airline has an independent maintenance center called Batam Aero Technic. In addition, the company also provides apartments for its employees ranging from the Ground Team to the flying team. Although it has private company status only, Batik Air is able to provide a variety of facilities.
Batik Air continues to build facilities that support the aviation business. These facilities are training on buildings, hotels and plazas. Not only that, the airline delivery service was also created under the name Lion Parcel. The airline continues to make improvements and construction of facilities to improve services.
Batik Air has a difference with Lion Air, which is often involved in plane crashes. This airline is safer when compared to the parent company so that it has many customers. Batik Air Call Center is one of the services created to build good customer relations.
How to contact a batik air call centre
One of them is to go directly to the head office. The office is located in the head office of Batik Air, Lion Air Tower, Jl. Gajah Mada No.7 Central Jakarta.
In addition to being able to come to the head office, you can also contact a batik air call center by email, social media or phone customercare@batikair.com number.
In addition to the head office, you can request offices in your city. Each office also has a phone number if you don’t want to come to the office. The airline’s branches have spread almost throughout Indonesia. You can easily find an office.
Batik Air can also be contacted even though the customer is abroad. Customers can still request information or file a complaint about the airline’s service.
Important things about batik air call center
First, the service takes out a loan.
If you need information or want to complain outside working hours, you can do so by phone.
You can contact a batik air call to get information about flight prices, flights on certain dates or days, information on how to book and pay for flight tickets, how to change your departure schedule and even how to cancel your flight tickets.
In addition to receiving information, customers can file complaints with the Batik Air Call Centre. Complaints generally filed are about high ticket prices, difficulty booking tickets, delay problems, difficulty changing the departure schedule with ticket cancellations.
Customers can request information through the Call Center. In addition, customers can also file complaints about services received by airlines. Customers can get a solution after contacting the Batik Air Call Centre. Staff will give a quick and friendly response.